Your privacy matters to us. This Privacy Policy explains exactly what personal data qris89 collects, why we collect it, how we use and protect it, and what rights you have over your own information as a player on our platform.
Summary: qris89 collects only the data necessary to operate a safe, compliant, and enjoyable betting platform for Indonesian players. We do not sell your personal data. We apply industry-standard encryption to protect all information. You may exercise your data rights at any time by contacting our support team. This policy should be read alongside our Terms & Conditions.
qris89 operates the online betting and gaming platform accessible at qris89.app (the "Platform"). In the course of providing our Services to players based in Indonesia, we necessarily collect, process, and store certain categories of personal information. This Privacy Policy sets out, in plain and precise terms, how that information is handled from the moment it is collected to the point at which it is securely deleted.
We are committed to handling your personal data with the highest standards of care, transparency, and proportionality. We collect only what is genuinely required to deliver our Services, fulfil our legal and regulatory obligations, and maintain the security of the Platform. We do not engage in the sale, rental, or unauthorized commercial exploitation of player data under any circumstances.
By registering an account on qris89.app, using any of our Services, or simply browsing the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please cease using the Platform and contact our support team to request account closure.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living individual, directly or in combination with other data. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion. |
| "Data Controller" | qris89, the entity that determines the purposes and means of processing your Personal Data. |
| "Data Processor" | A third party that processes Personal Data on behalf of qris89, under contractual obligations and our instructions. |
| "KYC" | Know Your Customer — the identity and age verification process required to comply with anti-money-laundering (AML) obligations. |
| "Cookies" | Small text files stored on your device by a web browser to record preferences, session data, and analytical signals. |
| "Services" | All betting, gaming, casino, slots, virtual sports, and account management features provided through qris89.app. |
qris89 collects Personal Data across several categories depending on your interaction with the Platform. The categories and specific data points are detailed below:
| Category | Data Points Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (KTP or passport number), and a copy of the ID document. | KYC verification, age confirmation (21+), AML compliance. |
| Contact Data | Email address, phone number, city of residence (e.g., Jakarta, Surabaya, Bandung, Bali). | Account communication, support responses, security notifications. |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction records. | Payment processing, AML screening, fraud prevention, withdrawal verification. |
| Account Data | Username, encrypted password, account balance, bonus status, wagering history, game session records. | Service delivery, responsible gaming monitoring, dispute resolution. |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone (WIB/WITA/WIT), session duration. | Security monitoring, fraud detection, platform optimization. |
| Usage Data | Pages visited, features used, games played, bet amounts, click patterns, search queries within the Platform. | Personalization, product improvement, responsible gaming signals. |
| Communications Data | Content of live chat transcripts, email correspondence, and support ticket submissions. | Service delivery, dispute resolution, quality assurance, training. |
Sensitive Data: qris89 does not intentionally collect special categories of sensitive personal data (such as health data, political opinions, racial or ethnic origin, or religious beliefs) except where a player voluntarily discloses such information in the context of a responsible gaming self-exclusion request or a support interaction. Any such information is handled with the highest degree of confidentiality and used solely for the stated support purpose.
qris89 collects Personal Data through the following channels:
qris89 uses your Personal Data for the following purposes, each grounded in a legitimate legal basis (see Section 6):
Every processing activity carried out by qris89 is grounded in one or more of the following recognized legal bases:
| Legal Basis | When It Applies |
|---|---|
| Contractual Necessity | Processing required to deliver the Services you have requested — account registration, bet placement, payment handling, and support. |
| Legal Obligation | Processing required to comply with AML regulations, tax reporting obligations, identity verification mandates, and lawful authority requests. |
| Legitimate Interests | Fraud detection, security monitoring, Platform optimization, responsible gaming oversight, and limited direct marketing where the processing does not override your fundamental rights. |
| Consent | Marketing emails, push notifications, and the use of non-essential cookies (analytics and personalization). You may withdraw consent at any time without affecting the lawfulness of prior processing. |
| Vital Interests | In rare circumstances where processing is necessary to protect the vital interests of a person — for example, acting on a safeguarding concern related to a responsible gaming interaction. |
qris89 does not sell, rent, or commercially trade your Personal Data. We share data only in the following limited and controlled circumstances:
No Cross-Border Transfers Without Safeguards: Where any Data Processor operates outside Indonesia, qris89 ensures that appropriate contractual safeguards — equivalent to internationally recognized data transfer standards — are in place before any transfer occurs. We do not transfer data to jurisdictions with inadequate data protection standards without additional protective measures.
qris89 uses cookies and similar tracking technologies to operate the Platform effectively, maintain session security, and improve your experience. The cookies we deploy fall into the following categories:
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Maintain your login session, protect against cross-site request forgery (CSRF), enable secure payment flows. Without these, the Platform cannot function. | No — essential to service delivery. |
| Functional | Remember your language preferences, game lobby display settings, and last-visited pages to provide a consistent experience. | No — legitimate interest basis. |
| Analytics | Measure page performance, session duration, feature adoption rates, and error frequency. Data is aggregated and pseudonymized. | Yes — consent basis. |
| Marketing / Retargeting | Enable personalized promotional content on qris89.app based on your browsing behavior and game preferences. | Yes — consent basis. |
You may manage your cookie preferences at any time through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform. Withdrawing consent for analytics or marketing cookies will not affect your access to the core betting and gaming Services.
qris89 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, subject to our legal and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account and Identity Data | Duration of the active account, plus 5 years following account closure (AML and regulatory requirement). |
| Financial Transaction Records | Minimum 5 years from the date of each transaction, in accordance with financial record-keeping obligations. |
| KYC Documents | 5 years from the date of verification or account closure, whichever is later. |
| Betting and Gaming History | 3 years from the date of each bet, or longer if required for an unresolved dispute. |
| Support Communications | 3 years from the date of the interaction, or until the related matter is fully resolved. |
| Marketing Preferences | Until you withdraw consent or request deletion, subject to minimum regulatory periods. |
| Technical and Log Data | 13 months from collection, then deleted or fully anonymized. |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized in accordance with our data lifecycle management procedures. Where data must be retained beyond standard periods due to an ongoing legal dispute, regulatory investigation, or fraud case, qris89 will notify you of the extended retention where practicable.
qris89 implements a layered, defense-in-depth security architecture to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
Your Role in Security: While qris89 takes every reasonable technical precaution, the security of your account also depends on the strength of your password and the security of your personal device and network connection. Use a unique, complex password for your qris89 account and never share it with anyone. Enable device lock and avoid logging in on shared or public devices. Contact us immediately at [email protected] if you suspect your account has been accessed without your authorization.
As a player on qris89, you have the following rights in relation to your Personal Data. To exercise any of these rights, contact our support team at [email protected] with your account username and a clear description of your request. We will respond within 30 days.
Request a copy of all Personal Data qris89 holds about you, including the purposes for which it is being processed.
Request correction of inaccurate or incomplete Personal Data held about you. You can update basic profile information directly within your account settings.
Request deletion of your Personal Data where it is no longer necessary for the purposes collected, subject to our legal retention obligations (e.g., AML records must be retained for 5 years).
Request that we restrict processing of your data — for example, while a correction request is being verified, or if you contest the legal basis for processing.
Receive your Personal Data in a structured, commonly used, machine-readable format (e.g., JSON or CSV) where the processing is based on consent or contractual necessity.
Object to processing based on legitimate interests — including direct marketing (which we will stop immediately upon objection) and profiling for personalization purposes.
Where processing is based on your consent (marketing, analytics cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Request human review of any significant decision made about you solely by automated means — for example, an automated account suspension triggered by our fraud-detection system.
qris89 is an adults-only platform. You must be at least 21 years of age to register an account and use our Services. This requirement applies to all players in Indonesia without exception.
qris89 does not knowingly collect, store, or process the Personal Data of individuals under the age of 21. Age verification is a mandatory step in our KYC process, and any account found to belong to an individual under 21 will be suspended immediately, all associated funds will be frozen pending review, and the account will be permanently closed.
If you are a parent or guardian and have reason to believe that a minor in your care has registered an account on qris89.app, please contact us immediately at [email protected]. We will investigate and take appropriate action within 24 hours.
21+ Strictly Enforced. We take underage gambling extremely seriously. Our platform employs document-based KYC verification to confirm player age before any deposits or wagers are permitted. If you are under 21, please leave this site immediately.
qris89.app may contain references to third-party services, game studios, or payment providers in the context of describing our Services. However, qris89 does not embed external hyperlinks to third-party websites within this Platform in a manner that would direct you away from qris89.app.
Where interactions with third-party Data Processors occur — such as during a payment transaction with BCA or OVO, or during a game session powered by Evolution Gaming — those parties operate under their own privacy policies in addition to the data processing agreements they hold with qris89. qris89 is not responsible for the independent privacy practices of those third parties beyond the contractual safeguards described in Section 7.
We encourage you to review the privacy policies of any third-party service with which you independently interact in connection with your use of qris89.
qris89 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will:
Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of, and agreement to, the updated terms. If you object to any material change, you should cease using the Platform and may request account closure by contacting our support team. We recommend revisiting this page periodically to remain informed of our current data practices.
If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which qris89 processes your Personal Data, please contact our Data Privacy team through the following channels:
For formal data subject requests, please include your full account username, your registered email address, a clear description of the right you wish to exercise, and any supporting information that will help us locate your records accurately. We may need to verify your identity before processing your request — this is a security measure to ensure we only disclose or modify data to the legitimate account holder.
Transparency Commitment: qris89 will never charge a fee to process a standard data subject request. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request, in which case we will explain our reasons in writing within 30 days.
Beyond the policy language, here is what our privacy commitments look like for your day-to-day experience on the platform.
Every page, every transaction, and every login session on qris89.app is protected by TLS 1.3 encryption. Your personal and financial data is never transmitted in plain text — ever.
qris89 does not sell, rent, or trade your Personal Data to third parties for commercial purposes. Data sharing is limited to payment processing, identity verification, and legal compliance — nothing more.
Our Know Your Customer process is not just a regulatory formality — it actively protects you by ensuring no one else can open an account in your name, access your funds, or impersonate you on the Platform.
Access, correct, export, or delete your Personal Data at any time. qris89 responds to all verified data subject requests within 30 days — at no charge to you. Your data, your control.
qris89 applies strict data minimization principles — we collect only what is genuinely necessary to deliver our Services and meet our legal obligations. No unnecessary profiling, no speculative data harvesting.
Unsubscribe from promotional emails or disable personalized content at any time through your account settings or by contacting support. Opting out of marketing never affects your access to the Platform.
With your privacy fully protected by qris89's security framework, you can focus on what matters — placing bets, exploring our live casino, spinning the reels, or catching the latest BRI Liga 1 odds in our sportsbook.